AWARDS
REVIEW THE CATEGORIES AND NOMINATE A DESERVING PROPERTY, PERSON OR VENDOR FOR EACH BY MARCH 7, 2012.
PROPERTY OF THE YEAR
Awarded to the AmericInn property that not only has excelled in operations, but also has delivered incredible service, offering a refreshing product to all who walk through the doors.
2012 Finalists
Monmouth, IL
Prairie du Chien, WI
Sartell, MN
Monmouth, IL
Prairie du Chien, WI
Sartell, MN
CRITERIA INCLUDE:
• Maintains or demonstrates improvement in maintaining consistently high ACSS
scores
• Accomplishes outstanding performance in QAE
• Achieves success in RevPar growth
• Participates in Brand training
• Contributes as an involved member of the community
• Engages in local sales and marketing
• Participates in AmericInn Brand programs
• Maintains a high standard of fresh, up-to-date product for guests
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Property of the Year Award honors owners and staff for their hard work, dedication, exceptional service, and highest commitment to overall guest satisfaction and success of the AmericInn Brand.
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MOST IMPROVED PROPERTY OF THE YEAR
Awarded to the AmericInn property that has significantly improved occupancy, revenue, and operational success.
2012 Finalists
Madison West, WI
Medora, ND
Garden City, KS
Madison West, WI
Medora, ND
Garden City, KS
CRITERIA INCLUDE:
• Accomplishes growth in occupancy
• Achieves success in RevPar growth
• Demonstrates improvement in ACSS scores
• Improves QAE performance
• Shows improvement in Easy Rewards enrollments and/or share of occupancy
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Most Improved Property of the Year Award recognizes owners and staff for their unwavering commitment to achieving improved operational and financial performance.
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REVENUE & MARKETING AWARD
Presented to the AmericInn property that is committed to a progressive marketing approach and an effective revenue management strategy.
2012 Finalists
Chippewa Falls, WI
Madison West, WI
Pampa, TX
Chippewa Falls, WI
Madison West, WI
Pampa, TX
CRITERIA INCLUDE:
• Achieves RevPar growth
• Participates actively in OTA programs
• Utilizes rate strategies and yield management through the PMS to maximize
revenue opportunities
• Grows Easy Rewards share of occupancy and participates in promotions
• Shows strong commitment to local sales and marketing
• Exhibits creativity in advertising packages and online presence
• Serves as a connected brand steward by being actively involved in the local
community
The Revenue and Marketing Award honors owners and staff for their commitment to a high performing marketing and revenue strategy.
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SMARTCASUAL INTERIOR AWARD
Awarded to the AmericInn property that completed a significant renovation, setting high standards for internal design and showcasing fresh, up-to-date styles.
2012 Finalists
Ankeny, IA
Cedar Falls, IA
Rice Lake, WI
Ankeny, IA
Cedar Falls, IA
Rice Lake, WI
CRITERIA INCLUDE:
• Commenced property-wide renovations in Q4 2010 and 2011 and completed
them prior to award nominations
• Meets all Brand Product Specifications
• Presents progressive hospitality trends
• Showcases fresh, up-to-date guest room styles, meeting Brand Standards through
bedding packages, artwork, accent walls, lighting, and TV's
• Hosts a multifunctional, interactive lobby space that is relaxing and on trend
with updated accessories and art pieces
* Nominees must submit photos to be eligible for this award.
The Smartcasual Interior Award recognizes owners for their investment and efforts to ensure a warm, inviting atmosphere for guests.
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SMARTCASUAL EXTERIOR AWARD
Presented to the AmericInn property that has demonstrated extraordinary external design, creating a safe, welcoming environment for guests as they arrive at the property.
2012 Finalists
Chamberlain, SD
Monmouth, IL
Newton, IA
Chamberlain, SD
Monmouth, IL
Newton, IA
CRITERIA INCLUDE:
• Maintains superior landscaping
• Presents a comfortable and inviting exterior that includes seating, plants/flower
pots and other decorative and functional elements that create top-quality curb
appeal
• Incorporates outstanding exterior lighting that showcases the building and
parking lot
• Ensures exceptional signage condition in ideal locations to promote the
AmericInn Brand
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
* Nominees must submit photos to be eligible for this award.
The Smartcasual Exterior Award honors owners for their investment and efforts to create superior curb appeal for guests.
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VENDOR PARTNER OF THE YEAR
Awarded to the Vendor Partner who has shown unwavering commitment to the needs of AmericInn franchisees through superior support, service and product.
2012 Finalists
Ecolab
Marietta Corporation
Serta Mattress Company
Ecolab
Marietta Corporation
Serta Mattress Company
CRITERIA INCLUDE:
• Has served as AmericInn vendor partner for a minimum of 2 years
• Provides innovative solutions
• Maintains a high level of customer service
• Generates positive feedback from properties
• Participates in "green" initiatives and supports charitable organizations
• Offers sensible products with value
• Impacts AmericInn guest satisfaction
The Vendor Partner of the Year Award recognizes the vendor team who works tirelessly to support the AmericInn Brand and demonstrates the highest level of commitment to AmericInn properties.
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HOUSEKEEPER OF THE YEAR
Presented to the housekeeper who is dedicated to providing excellent service and committed to delivering an exceptional guest experience.
2012 Finalists
Roxie Smith – Anamosa, IA
Brenda Harlan – Hampton, IA
Barbara Glasgow – Sioux Falls, SD
Roxie Smith – Anamosa, IA
Brenda Harlan – Hampton, IA
Barbara Glasgow – Sioux Falls, SD
CRITERIA INCLUDE:
• Conveys a "Can-Do" Attitude
• Demonstrates responsiveness to guest needs
• Encourages a team atmosphere
• Possesses a strong work ethic that is an example to others
• Shows willingness to go above and beyond
• Maintains or shows improvement in maintaining consistently high ACSS scores in
cleanliness
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Housekeeper of the Year Award is presented to the staff member who consistently sets a good example for other team members by creating a positive atmosphere, sharing constructive ideas and going the extra mile.
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FRONT DESK EMPLOYEE OF THE YEAR
Awarded to the front desk employee who is committed to extraordinary guest service, demonstrating excellence in the hospitality industry and the AmericInn system.
2012 Finalists
Denver Wilson – Belle Fourche, SD
Karla White – Chanhassen, MN
Christine Gilbert – Duluth South, MN
Denver Wilson – Belle Fourche, SD
Karla White – Chanhassen, MN
Christine Gilbert – Duluth South, MN
CRITERIA INCLUDE:
• Conveys a "can do" attitude
• Exhibits friendliness to guests
• Demonstrates responsiveness to guest needs
• Executes inside sales effectively
• Encourages a team atmosphere
• Possesses a strong work ethic that is an example to others
• Maintains or shows improvement in maintaining consistently high ACSS scores in
friendliness, can-do attitude, and other service measures
• Promotes AmericInn Brand programs
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Front Desk Employee of the Year Award honors the staff member who consistently sets a good example for fellow co-workers by demonstrating incomparable work ethic, going above and beyond to help others, and embodying a genuine commitment to excellent customer service.
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MAINTENANCE PERSON OF THE YEAR
Presented to the maintenance person who has exhibited expertise and excellence in service and quality of work, providing the best possible experience for every guest.
2012 Finalists
Bill Johnson – Baldwin, WI
Curt Caster – Ottumwa, IA
Mark Riese – Pequot Lake, MN
Bill Johnson – Baldwin, WI
Curt Caster – Ottumwa, IA
Mark Riese – Pequot Lake, MN
CRITERIA INCLUDE:
• Conveys a "can do" attitude
• Demonstrates responsiveness to guest needs
• Encourages a team atmosphere
• Possesses a strong work ethic that is an example to others
• Shows willingness to go above and beyond
• Maintains or shows improvement in maintaining consistently high ACSS scores in
condition of the room and other product measures
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Maintenance Person of the Year Award recognizes the staff member who cares devotedly for the property by quickly and effectively attending to hotel needs, shows dedication to teamwork by communicating with all departments, and possesses a willingness to exceed expectations.
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BREAKFAST ATTENDANT OF THE YEAR
Awarded to the breakfast attendant who devotedly cares for guests, while providing a clean and inviting atmosphere during the most important meal of the day.
2012 Finalists
Sandy Fredrickson – Albert Lea, MN
Bill Colombe – Calumet, MI
Marilyn Knuth – Waconia, MN
Sandy Fredrickson – Albert Lea, MN
Bill Colombe – Calumet, MI
Marilyn Knuth – Waconia, MN
CRITERIA INCLUDE:
• Conveys a "can do" attitude
• Demonstrates responsiveness to guest needs
• Encourages a team atmosphere
• Possesses a strong work ethic that is an example to others
• Shows willingness to go above and beyond
• Maintains or shows improvement in maintaining consistently high ACSS scores in
breakfast measures
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The Breakfast Attendant of the Year Award honors the staff member who is genuinely committed to serving up a quality breakfast and friendly conversation, creating positive interactions with guests while supporting the AmericInn Brand.
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GENERAL MANAGER OF THE YEAR
Awarded to the manager who demonstrates excellence in hospitality and the AmericInn Brand.
2012 Finalists
Della Brandenburger – Garden City, KS
Pam Durbin – Sauk Centre, MN
Arlo Lehtinen – St. Peter, MN
Della Brandenburger – Garden City, KS
Pam Durbin – Sauk Centre, MN
Arlo Lehtinen – St. Peter, MN
CRITERIA INCLUDE:
• Maintains or shows improvement in maintaining consistently high ACSS scores
• Participates in Brand training
• Has completed ACLT
• Encourages a team atmosphere
• Possesses strong leadership skills and sets a positive example for staff
• Partners effectively with owners to maximize property success
• Maintains a low staff turnover rate
• Contributes as an involved member of the community
• Engages in local sales and marketing
• Participates in AmericInn Brand programs
• Embodies our Brand Personality of America's Welcoming Neighbor and lives by
our DNA every day
The General Manager of the Year Award honors the AmericInn general manager who has displayed pride, integrity, and the highest quality of leadership at the property level.
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Online Property of the Year
Awarded to the property that, in our opinion, possesses the most fresh and up-to-date Microsite, actively utilizes OTA strategies for revenue growth, maximizes social media by being responsive to peer reviews and engages in Facebook and Twitter at the property level or through the Brand.Return to Top
QAE Award
Awarded to the property with the highest score in the 2011 QAE round, indicating an unparalleled standard of excellence in quality assurance and extraordinary commitment to Brand initiatives and customer service.Return to Top
Easy Rewards Excellence Award
Awarded to the property that demonstrates an unwavering level of support to the Brand loyalty program as evidenced by a top-ten ranking in the June Easy Rewards property enrollment contest, prominent display of Easy Rewards promotional materials and a very low frequency of Easy Rewards operational errors.Return to Top
Easy Rewards Improvement Award
Awarded to the property with the largest improvement in Easy Rewards share of occupancy during 2010-2011, showing commitment to the Brand loyalty program and determination to recruit loyal return guests.Return to Top
Voice of Customer Excellence Award
Awarded to the property with the highest overall ranking through the AmericInn Customer Satisfaction System, which indicates dedication to delivering extraordinary service by providing a friendly, welcoming atmosphere and staff who exceed guest expectations.Return to Top
Voice of Customer Breakfast Award
Awarded to the property with the highest "quality of breakfast items served" ranking through the AmericInn Customer Satisfaction System, demonstrating a strong desire to support the AmericInn Brand by ensuring an excellent experience for guests during the most important meal of the day.Return to Top
Voice of Customer Improvement Award
Awarded to the property with the greatest percentage of improvement in overall score through the AmericInn Customer Satisfaction System, which illustrates an unwavering determination to improve service and guarantee guest satisfaction.Return to Top
Voice of Customer High Speed Internet Access Award
Awarded to the property with the highest "quality of high speed Internet access" ranking through the AmericInn Customer Satisfaction System, demonstrating a strong desire to support the AmericInn Brand by using available technology to deliver an exceptional experience for guests.Return to Top
Guest Relations Award
Awarded to the property with a low percentage of problems and a high percentage of problem resolution as reported through the AmericInn Customer Satisfaction System, indicating consistency and diligence in taking good care of guests and responsiveness in making things right when mistakes happen.Return to Top
AmericInn Tools Award
Awarded to the property that demonstrates a high email collection rate and consistent use of ACSS Service Manager tools and Opera Xpress tools including yield management, package, and the look-up feature.Return to Top
Operation Care Pack Award
Awarded to the property that, in our opinion, demonstrated the highest level of involvement in Operation Care Pack by successfully engaging staff and community members in the effort and effectively using the tools and resources provided by AmericInn.Return to Top
QAE Stars
Recognizes each hotel that excelled in the Quality Assurance Evaluation in 2011 by achieving 96% or better.View Stars | Return to Top
Voice of Customer Product Stars
Recognizes each hotel that achieved an overall product score in ACSS of 92% or better in 2011.View Stars | Return to Top
Voice of Customer Service Stars
Recognizes each hotel that achieved an overall service score in ACSS of 92% or better in 2011.View Stars | Return to Top
Voice of Customer Loyalty Stars
Recognizes each hotel that achieved an overall "very likely to recommend" score in ACSS of 85% or better in 2011.View Stars | Return to Top
ACLT Stars
Recognizes the team members from 2011 ACLT classes who worked together to create the winning hotel business plans.View Stars | Return to Top
Webinar Stars
Recognizes each hotel that participated in eight or more live webinars in 2011.View Stars | Return to Top
Voice of Customer Excellence Stars
Recognizes each hotel that achieved an overall score in ACSS of 92% or better in 2011.View Stars | Return to Top
Easy Rewards Stars
Recognizes each hotel that completed Easy Rewards recertification by August 31 2011.View Stars | Return to Top
AmericInn Cares Stars
Recognizes each hotel that participated in the 11-11-11 Operation Care Pack initiative, helping to contribute to over 2,600 boxes packed and shipped to soldiers overseas.View Stars | Return to Top
Voice of Customer Breakfast Stars
Recognizes each hotel that achieved an overall "quality of breakfast items served" score in ACSS of 90% or better in 2011.View Stars | Return to Top
Voice of Customer High Speed Internet Access Stars
Recognizes each hotel that achieved an overall "quality of high speed internet" score in ACSS of 90% or better in 2011.View Stars | Return to Top
Guest Relations Stars
Recognizes each hotel that achieved an overall "% of problem surveys" score less than 15% and an overall "problem resolution" score of 35% or better in ACSS in 2011.View Stars | Return to Top
If you have any questions please contact Jackie Jones at 612-730-9023 or jjones@americinn.com.
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| 04/17/2012 | AmericInn Corporate | |
| Hi Taryn. I see that you have registered for the upcoming convention. You will definitely be able to attend the Twins game. Please feel free to contact me if you have any further questions. Carrie | ||
| 04/16/2012 | Denver West, Colorado | |
| Just today got the approval to come to the convention! Is it too late to go to the Twins game, or is that already part of the package? | ||
| 04/12/2012 | AmericInn Corporate | |
| Great idea! Yes, we will be sharing a list of all the convention attendees with you. It will be part of your registration / welcome packet. You are right that it is a great way to keep track of who we network and meet. Raja | ||
| 04/04/2012 | AmericInn Elkhorn WI | |
| Is there anywhere on information site that you can list all the AmericInn properties that have signed up to attend the convention? I think it would fun to get an idea of the properties we will beable to network with. Deanna | ||
| 04/02/2012 | AmericInn Corporate | |
| Good Afternoon. If you have had issues in viewing the "Stars" information, the functionality has been fixed. Please click on the awards tab and specific stars information you would like to view. Thank you for your patience! Carrie | ||
| 04/02/2012 | AmericInn Corporate | |
| Good Morning AmericInn. It looks as though the technical issue has been identified. The issue will be fixed in the early afternoon. We will keep you posted as to when this occurs. Thank you! Carrie | ||
| 04/02/2012 | AmericInn Corporate | |
| Good Morning AmericInn. It looks as though the technical issue has been identified. The issue will be fixed in the early afternoon. We will keep you posted as to when this occurs. Thank you! Carrie | ||
| 03/31/2012 | Princeton, Illinois | |
| Count me among the very few people. | ||
| 03/30/2012 | AmericInn Corporate | |
| Good Morning! It looks as though very few people are having issues with viewing the "Stars" list, but wanted to let you know we are still in the process of researching the functionality and will keep you up to date on anything we may find. Thanks. Carrie | ||
| 03/28/2012 | AmericInn Corporate | |
| Good Morning! Looks like some people are having issues when attempting to scroll through the "Stars" lists. We are looking into the functionality and will keep you posted. Carrie | ||
| 03/27/2012 | Waconia MN | |
| How come we can't scroll down on the Star Awards to see all the hotels names? :-( | ||
| 03/16/2012 | AmericInn Corporate | |
| Hi Debby. I will be in contact with you to discuss your message. Carrie | ||
| 03/15/2012 | Trying to register.... | |
| Okay...so I finally got in to register George Cook and myself for convention, however when I go to payment information, it says my payment information has already been submitted. I have not even put in the cc number yet??? Can someone let me know what happened and if we are FOR SURE registered for convention. Thanks Debby Gadany Please call my cell number at 810-423-6719 because I will be out of the office at the hospital. | ||
| 03/12/2012 | AmericInn Corporate | |
| After talking with a few GMs about the brand’s revenue management strategy, instructor Bonnie Buckhiester suggested that we change the scope of the workshop. The new workshop will still be focused on driving revenue and profitability, but the course content will be broader than just market intelligence. The new title is Learn the Secrets of Revenue Management. Please check out the details by visiting the workshops page on the Convention website. You do not have to do anything if you want to attend the revised workshop—your original registration is still valid. If you wish to change your registration and attend a different workshop, please log into the convention registration website and click on the workshops tab. Raja | ||
| 03/07/2012 | AmericInn Corporate | |
| Hi Shooter. Sorry for the delay in responding to you. The social package includes all three evening events (welcome reception + bowling + Twins game + Awards Reception, Dinner and Gala) plus the Awards Luncheon on Tuesday. Please note that the social package does not get access to the trade show or to any of the meetings, workshops or presentations. Raja | ||
| 02/29/2012 | Green Bay West | |
| What will a social package guest be attending? | ||
